Incredible Biz Services

IT Helpdesk Attendant

Prepare candidates for IT helpdesk and technical support roles in corporate and service environments.

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Program Overview

IT-ITeSNSQF Level 4SSC/Q0111
Sector Skill Council
NASSCOM Sector Skill Council
Duration
3 months (200 hours)
Training Mode
classroom
Certification
NASSCOM SSC / NCVET

Learning Outcomes

  • Troubleshoot common IT issues
  • Provide customer support for IT queries
  • Manage ticketing systems
  • Install and configure basic software

Syllabus

ModuleHours
IT Infrastructure Basics50
Helpdesk Operations60
Customer Service40
Networking Fundamentals50
Total200

Eligibility

  • • Indian national, age 18-35
  • • Minimum 12th pass
  • • Good communication skills

Assessment

SSC-approved theory and practical simulation assessment

Placement Support

Job facilitation with IT services companies and corporate IT departments.

Available at

  • Incredible Biz – Noida Centre

    Gautam Buddha Nagar, Uttar Pradesh

  • Incredible Biz – Mumbai Centre

    Mumbai Suburban, Maharashtra